Your privacy, in plain language

This policy explains how Thrive Nutri Health collects, uses, shares and protects the personal information you give us through this website and through your care.

Overview

Thrive Nutri Health ("we", "us", "our") respects your privacy and handles personal information with care. This policy explains what we collect when you use our website, contact us or receive care from our team, how we use it, and the choices you have.

By using this website or our services you agree to the practices described here. If you do not agree, please do not submit personal information through the site.

Information we collect

We collect only what we need to answer your enquiry and provide safe care:

• Contact details you give us, such as your name, email address and telephone number.
• Enquiry details you type into our forms, including the service you are interested in and your message.
• Appointment and clinical information shared during consultations, including health history, medication lists, test results and notes we create.
• Newsletter information, such as your email address, subscription preferences and the date you subscribed or unsubscribed.
• Technical information such as browser type, approximate region and pages visited, collected in aggregate so we can keep the site reliable.

We do not ask for payment card details through this website, and we do not collect information about children except where a parent or guardian provides it for a family appointment.

How we use your information

Your information is used to reply to enquiries, arrange and deliver care, keep accurate clinical records, coordinate with other providers where you have asked us to, send the newsletter you requested, and improve the website and our services.

We may also use your details to send appointment reminders and care-related follow-ups. We do not sell your personal information, and we do not use clinical information for advertising.

Legal bases and consent

Where local law requires a legal basis for processing, we rely on your consent (for example, for the newsletter), the performance of a service you have requested, our legitimate interest in running a safe clinic, and compliance with clinical record-keeping obligations.

You may withdraw consent at any time. Withdrawing consent for the newsletter takes effect immediately; withdrawing consent for clinical communication may mean we cannot continue to provide certain services safely.

Cookies and analytics

This website uses a small number of cookies and similar technologies to remember your preferences and to understand which pages are useful. Where we use analytics, we review aggregate patterns rather than individual browsing.

You can block or delete cookies in your browser settings. Some parts of the site, such as embedded maps, may not work as expected if you do. Embedded map content is provided by a third-party mapping service and is subject to that provider's own privacy policy.

Sharing your information

We share information only where it is necessary and lawful:

• With clinicians and practitioners involved in your care, within our clinic.
• With your doctor, dentist, physiotherapist or specialist, when you have given consent.
• With laboratories or partners who perform a test or service you have agreed to.
• With service providers who host this website, deliver email or process payments, under confidentiality terms.
• Where required by law, regulation, court order or a public health authority.

We never share your information for third-party marketing.

How long we keep information

Clinical records are kept for the period required by the professional and legal standards that apply to us. Enquiry messages are kept only as long as needed to resolve your question and, where relevant, to support your care. Newsletter data is kept until you unsubscribe or ask us to delete it.

Your rights and choices

Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to correct or delete it, to restrict or object to certain processing, to receive it in a portable format, and to withdraw consent.

To make a request, email contact@thrivenutrihealth.com. We may need to confirm your identity before acting. You can also unsubscribe from the newsletter or update your preferences at any time.

Security

We use access controls, secure systems and staff confidentiality obligations to protect personal information. No method of transmission or storage is perfectly secure, so please avoid sending highly sensitive clinical details through general website forms — bring those to your appointment or share them through the secure channel we provide.

Children's privacy

Our website is not directed at children. Where a young person receives care, information is provided and managed by a parent or guardian, and we record consent accordingly.

Third-party links

Our site links to external websites, including map services and social platforms. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this policy as our services or the law change. The version published here, with its update date, is the current version and applies from the moment it is posted.

Contact us about privacy

For any privacy question, correction request or concern, email contact@thrivenutrihealth.com or call +1 515-232-0656. Our client care team will direct your request to the person responsible for privacy at the clinic.